1. Please note that the 180-days warranty policy applies only to the items made from silver.

2. Most of our jewelry is qualified for a 180-days warranty against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized Jzora representative.

3. Our dedicated "Quality Assurance Team" inspects every item before shipment to ensure that you receive a high-quality product. If you receive a defective product, please contact us with the order number, contact information, and defective product images. We'd be happy to assist you to repair the product.

4. Jzora reserves the right to void the warranty on any item that shows signs of modification, abuse, or damage beyond "normal wear", as deemed by our jewelry professionals.

5. Jzora will not be responsible for lost or stolen products.

6. For any questions, please email us at service@jzora.com